White Noise Sound Machine | Marpac Sound Conditioner | Sleep Machine

Yes. We pride ourselves on excellent customer service. By calling the 1-800 number on the home page you will be greeted by a friendly voice. If she cannot answer your question, she will send a message to someone that can and you will be called back. You can also email us with your questions.

Will you spam me and sell my information after my purchase?

No way! We hate spam too.

Do you keep my credit card information after my purchase?

No. We actually never see your credit card information. All your information is processed through our card processor company. They collect the information in a secure server and then finalize the order. We then ship it.

Isn�t it more dangerous to buy online with a credit card than to go to a local store and use my card?

No, it�s not. When you use your credit card at a store, your information still travels electronically to a secure server, just like it does online.

I want to pay for my order by check, can I do that?

Yes you can. Just select the �pay by check� option at check out. When we receive your payment, we will then ship your item. We must receive the check within 10 days or we will cancel the order.

How long does it take for you to ship my order?

We normally ship within 24 hours for your purchase.

How do I know if the product I want is in stock?

The stock status for items is located near the price area of the product page. Generally, if you can see the item, it�s in stock.

Why are your shipping charges lower than other sites?

We don�t inflate our shipping charges to make an extra buck like other sites do. Our shipping charges are realistic.

What is your return policy?

You will enjoy knowing that every product we sell comes with a 30-day satisfaction guarantee. If you are not satisfied with your purchase, return it to us with your name and order number. No questions asked! You will be refunded the purchase price less shipping charges. It's that simple. If you have any questions, please email us. Customer pays return shipping.

Do your items come with a warranty?

Yes. Our products carry manufacturer�s warranties. Generally the warranty is one year on most products.

Where do I ship my return to?

Please ship your return to:

Only Sound Machines

8658 Bechtel Ave

Inver Grove Heights, MN 55076

Include a copy of your invoice

What is the difference between the Marpac Sleep Mate and the Sound Screen?

The two are identical. They just have different labels. Some doctor�s did not want a sound machine in their waiting room called �Sleep Mate�, so another label name was created.

What is the difference between the Sleep Mate 580A and the Sleep Mate 980A?

The single speed 580A�s maximum volume is about 85% of the dual speed 980A�s maximum volume.

What is the difference between the Homedics SS-4000 and the Homedics SS-4500?

The SS-4500 has a newer exterior design. The operating systems of both machines remain the same.

What is the difference between the Obus Forme and the Conair SU1W?

The Obus Forme is white and the Conair is silver. That�s the only difference.

How loud do the sound machines get?

Sound Machine Review lists many sound machines and includes their decibel rating.